:root{--fundo:#f4f5f7;--texto:#1f2430;--texto-2:#6b7280;--borda:#e3e5e8;--azul:#1875ee;--azul-link:#1875ee;--vermelho:#d9480f;--verde:#12946a;--amarelo:#d97706;--r-sm:6px;--r-md:10px;--sombra:0 1px 3px #00000014, 0 1px 2px #0000000f}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{color:var(--texto);background:var(--fundo);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif}button,input,textarea,select{font-family:inherit}.auth-screen{background:var(--fundo);place-items:center;min-height:100%;padding:24px;display:grid}.auth-card{width:min(100%,400px);box-shadow:var(--sombra);background:#fff;border-radius:14px;flex-direction:column;gap:14px;padding:32px;display:flex}.auth-card h1{margin:0;font-size:23px}.auth-card p{color:var(--texto-2);margin:0 0 8px}.auth-mark{background:var(--azul);color:#fff;border-radius:12px;place-items:center;width:42px;height:42px;font-size:20px;font-weight:700;display:grid}.auth-card label{flex-direction:column;gap:6px;font-weight:500;display:flex}.auth-card input{border:1px solid var(--borda);border-radius:var(--r-md);outline:none;padding:10px 12px}.auth-card input:focus{border-color:var(--azul);box-shadow:0 0 0 3px #3b82f633}.auth-submit{justify-content:center;height:40px}.link-button{color:var(--azul-link);cursor:pointer;background:0 0;border:0;padding:6px}.erro-inline,.notice-inline{border-radius:var(--r-sm);color:#9e2525;background:#fff0f0;padding:9px 12px;font-size:12px}.notice-inline{color:#17613b;background:#e8f7ee}.app{background:#fff;grid-template-columns:64px 320px minmax(0,1fr) 300px;height:100vh;max-height:100vh;display:grid;overflow:hidden}.nav{background:#17223f;flex-direction:column;grid-column:1;align-items:center;gap:10px;padding:16px 0;display:flex}.nav .logo{background:var(--azul);color:#fff;cursor:default;-webkit-user-select:none;user-select:none;border-radius:10px;place-items:center;width:36px;height:36px;margin-bottom:8px;font-size:16px;font-weight:800;display:grid}.nav button{color:#aeb8cf;cursor:pointer;background:0 0;border:0;border-radius:10px;place-items:center;width:40px;height:40px;display:grid;position:relative}.nav button.ativo,.nav button:hover{color:#fff;background:#ffffff1a}.nav .badge{background:var(--vermelho);color:#fff;text-align:center;border-radius:999px;min-width:16px;padding:3px 5px;font-size:10px;line-height:1;position:absolute;top:-3px;right:-3px}.nav .espaco{flex:1}.nav .avatar{width:32px;height:32px;font-size:11px}.lista{border-right:1px solid var(--borda);background:#fff;flex-direction:column;grid-column:2;min-width:0;height:100%;min-height:0;display:flex}.lista header{border-bottom:1px solid var(--borda);padding:16px 16px 12px}.lista header h1{margin:0 0 12px;font-size:18px}.busca{background:var(--fundo);border-radius:var(--r-md);color:var(--texto-2);align-items:center;gap:8px;padding:8px 10px;display:flex}.busca input{color:var(--texto);background:0 0;border:0;outline:none;flex:1;font-size:13px}.abas{border-bottom:1px solid var(--borda);gap:4px;padding:10px 12px;display:flex}.abas button{border-radius:var(--r-sm);color:var(--texto-2);cursor:pointer;background:0 0;border:0;align-items:center;gap:6px;padding:6px 10px;font-size:13px;display:flex}.abas button.ativo{background:var(--fundo);color:var(--texto);font-weight:600}.abas .n{color:var(--texto-2);background:#e7e9ee;border-radius:999px;padding:0 6px;font-size:11px}.abas button.ativo .n{background:var(--azul);color:#fff}.itens{flex:1;min-height:0;overflow-y:auto}.item{border-bottom:1px solid var(--borda);cursor:pointer;text-align:left;width:100%;color:inherit;font:inherit;background:0 0;border-top:0;border-left:0;border-right:0;align-items:center;gap:10px;padding:12px 16px;display:flex}.item:hover{background:var(--fundo)}.item.sel{background:#eaf2ff}.item-copy{text-align:left;flex:1;min-width:0}.nome{text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:600;overflow:hidden}.previa{color:var(--texto-2);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.chips{flex-wrap:wrap;gap:4px;margin-top:4px;display:flex}.chip{color:var(--texto-2);background:#eef0f4;border-radius:999px;padding:2px 6px;font-size:10px}.chip.aviso{color:#b45309;background:#fff3e0}.chip.chip-followup{color:#0369a1;background:#e0f2fe;font-weight:600}.meta{color:var(--texto-2);flex-direction:column;flex-shrink:0;align-items:flex-end;gap:4px;font-size:11px;display:flex}.nao-lida{background:var(--azul);color:#fff;border-radius:999px;place-items:center;min-width:18px;height:18px;padding:0 4px;font-size:10px;display:grid}.vazio{color:var(--texto-2);text-align:center;flex:1;place-items:center;padding:40px 16px;display:grid}.avatar{color:#fff;object-fit:cover;border-radius:50%;flex-shrink:0;place-items:center;width:38px;height:38px;font-size:13px;font-weight:700;display:grid}.chat{background:#f8f9fb;flex-direction:column;grid-column:3;min-width:0;height:100%;min-height:0;display:flex}.chat header{border-bottom:1px solid var(--borda);background:#fff;flex-wrap:nowrap;align-items:center;gap:10px;padding:10px 16px;display:flex}.chat header .quem{flex-direction:column;flex:1;min-width:0;display:flex}.chat header .quem span{color:var(--texto-2);font-size:12px}.acoes-atendimento{flex-shrink:0;align-items:center;gap:8px;display:flex}.select-responsavel{border:1px solid var(--borda);border-radius:var(--r-sm);color:var(--texto);cursor:pointer;background:#fff;outline:none;max-width:160px;padding:6px 8px;font-size:12px}.select-responsavel:focus{border-color:var(--azul)}.ponto-alerta{background:var(--azul);border-radius:50%;width:6px;height:6px;margin-left:2px;display:inline-block}.msgs{flex-direction:column;flex:1;gap:10px;min-height:0;padding:16px;display:flex;overflow-y:auto}.msg{flex-direction:column;max-width:60%;display:flex}.msg.entrada{align-self:flex-start;align-items:flex-start}.msg.saida{align-self:flex-end;align-items:flex-end}.msg .balao{white-space:pre-wrap;word-break:break-word;border-radius:12px;padding:9px 12px;font-size:13.5px;line-height:1.4}.msg.entrada .balao{border:1px solid var(--borda);background:#fff;border-bottom-left-radius:4px}.msg.saida .balao{background:var(--azul);color:#fff;border-bottom-right-radius:4px}.msg .autor{color:var(--texto-2);margin-top:3px;font-size:10.5px}.composer{border-top:1px solid var(--borda);background:#fff;padding:10px 16px}.composer 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.topo{text-align:center;border-bottom:1px solid var(--borda);flex-direction:column;align-items:center;gap:8px;margin-bottom:14px;padding-bottom:14px;display:flex}.painel .topo span{color:var(--texto-2);font-size:12px}.sec{margin-bottom:18px}.sec h3{text-transform:uppercase;color:var(--texto-2);align-items:center;gap:6px;margin:0 0 10px;font-size:12px;display:flex}.campo{border-bottom:1px solid #f0f1f4;justify-content:space-between;gap:8px;padding:6px 0;font-size:13px;display:flex}.campo span{color:var(--texto-2)}.followup-sec{border:1px solid var(--borda);border-radius:var(--r-md);background:#fafbfc;padding:12px}.followup-header{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.followup-header h3{margin:0}.status-salvando{color:var(--texto-2);font-size:11px;font-style:italic}.status-salvo{color:var(--verde);font-size:11px;font-weight:600}.status-erro{color:var(--vermelho);font-size:11px;font-weight:600}.followup-acoes-rapidas{justify-content:space-between;align-items:center;gap:6px;margin-bottom:8px;display:flex}.btn-mini{border:1px solid var(--borda);border-radius:var(--r-sm);cursor:pointer;color:var(--texto);background:#fff;align-items:center;gap:4px;padding:4px 8px;font-size:11px;display:inline-flex}.btn-mini:hover{background:var(--fundo)}.btn-azul-mini{background:var(--azul);color:#fff;border-color:var(--azul)}.btn-azul-mini:hover{opacity:.9;background:var(--azul)}.followup-textarea{border:1px solid var(--borda);border-radius:var(--r-sm);resize:vertical;width:100%;min-height:85px;color:var(--texto);background:#fff;outline:none;padding:8px 10px;font-size:12px;line-height:1.45}.followup-textarea:focus{border-color:var(--azul);box-shadow:0 0 0 2px 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